Do you know what percentage of
the time the Apollo 11 was on course to the moon in 1969?
Would you believe just 3%? But they got there in the end!
How? Well the flight crew weren't spending all
their time just bobbing about weightless in space. They had to constantly monitor every aspect
of their flight's progress. And whenever
anything was amiss, they corrected it.
So the entire trip was a constant
process of check and correct, check and correct, to make sure they achieved
their goal.
And so too through this constant
process of checking and correcting, you can make sure that your business reaches
the goals you have set for it.
While you may well have a system
of gauges and instruments similar to those in the Apollo 11, the most common
tools used to check a business's progress are Key Performance Indicators, or
KPIs for short.
The power of KPIs comes from a
simple concept you may have heard me refer to before and that is, what you can MEASURE
you can MANAGE.
KPIs mean you know where you
stand at any given moment (CHECK) and can adapt your strategy to improve your
results right there and then (CORRECT).
And you can use your KPIs as
often as you need to, to make sure your business stays on track and gets where
you need it to be.
What are your KPI's and how are
you tracking them in your business?
Pam specialises in working with
small and micro businesses to motivate business owners, managers and their key
staff towards maximising productivity and profits, excellence in customer
service and client retention. Pam can be contacted on:
While every effort has been made to provide
valuable, useful information in this Newsletter, I and any related suppliers or
associated companies, accept no responsibility or any form of liability from
reliance upon or use of its contents. Any suggestions should be considered
carefully within your own particular circumstances, as they are intended as
general information only.
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Latest Article
7 Simple Ways to Make More Money in Your Salon - Right Now
Money makes the world go around and we all need to make more of it at present. Customers are still holding tightly onto their purse strings, so you need to start to think outside the box when it comes to freeing up their spending.
Here are some simple tips to get that extra cash out of their purses and into your cash register.
Anne-Marie Marynycz (National President)
Association of Professional Aestheticians of Australia (APAA)
The APAA has dealt with Pam Stellema over the past 3years during which time Pam has provided the APAA with excellent support in the areas of Business Coaching expertise, as a Facilitator at our Think Tank Meetings, as an engaging speaker on Marketing strategies at our National Educational Conferences and furthermore as the APAA’s External Business Consultant for all business matters. Additionally Pam Stellema has been very generous with her time when acting in the capacity of a Judge for various Excellence Awards that the APAA promotes to all its members. Her generosity in time also extends to writing Journal articles in our quarterly journals as well as providing handy marketing tips in our monthly e-newsletters. Pam’s contribution to the APAA as well as to its members is seen by the APAA Board as one of the major factors in our business success, helping it to become Australia’s premier Association for the Beauty Industry.
We can confidently recommend Pam Stellema and her company Salon Savy as a solid and reliable company and an expert in her Business.
