9 Top Reasons Why You Should
NEVER Train Your Staff.
When I am speaking to my clients about the need for ongoing
staff training, I often hear "I hate spending the money to hold staff training,
because eventually they will leave and I have wasted my money"
While this may sound like valid reasoning to some, I wonder
if much thought has been given to the repercussions of continuing to think
along these lines.
So, here are my (tongue in cheek) 9 TOP reasons why you should NEVER train
your staff:
9. Well
trained staff generate substantially more income through effective,
relationship building retailing. I can certainly understand why you wouldn't
want that!
8. Well
trained staff generate substantially more income through up-selling of services
and eliminating gaps in the appointment book. That's a real problem. When will
there be time for coffee and chatting?
7. Well
trained staff deliver substantially better customer service. That's just scary. Now all those customers you have spent so much
money on attracting will actually want to come back!
6. Well trained staff stay longer
in their jobs. This is a real problem for
those of you who love spending time and money on recruitment and new
employee training and indoctrination.
Not to mention retaining all those lost customers who leave when their
personal technician leaves your salon.
5. Well trained staff are happier
and more motivated in their jobs. This can be downright depressing if you
enjoy working in a tense and moody environment every day!
4. Well trained staff retain more
clients.
So what are you supposed to do with all those cash generating extra clients
coming in? Sounds like a problem to me.
3. Well trained staff get more
personal referrals. That's a problem too - even more clients wanting to spend their money
in your business. Where will it all end?
2. Well
trained staff get better rebooking percentages.
If those clients keep coming back
regularly, you are going to be forced to hire more staff and you know what that
means!
And last but not least
1. Well
trained staff work more efficiently. You know what this means. More work, more money and then you have a tax
problem to deal with!
I hope you enjoyed my tongue in cheek list of why you should never train your staff and would like to finish this laser letter by sharing one of my favourite quotes
with you.
"There is only one thing worse than training staff and having them
leave and this is it..... NOT TRAINING THEM AND HAVING THEM STAY!"
If you would like help
with staff training in areas involving selling, customer service, client
retention or any of the other areas in your business that will assist you to
become more profitable, please give me a call to discuss an in-house customised
training workshop for your staff. A small investment in training today can
generate thousands of extra income in the future.
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I was so busy running my business, just keeping up with the demands of it all...I was too busy to stop and look at ways I could improve things. I wrongly believed things would improve in time and with some luck! My coaching with Pam made it happen, looking at things in a way I never thought of and giving me the confidence to believe in myself. After just 3 coaching sessions, I was able to make a decision about purchasing new equipment for my business that will generate tens of thousands of extra dollars in profit every year. Without coaching, I would not have had the confidence to move forward on this and it may never have happened.
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